WHO WE ARE

Optimoflow360 is an operational systems company built specifically for waiver and home care agencies.

We specialize in designing structured, scalable systems that support hiring, referral coordination, onboarding, and compliance tracking — all while maintaining clear boundaries around clinical and HIPAA-protected processes.

Our focus is clear:

Bring structure to agency operations
Create clarity across workflows
Improve efficiency and accountability

“Let’s build a system that works for you.”Book a Free Consultation

WHAT WE DO

Eliminate operational gaps

From managing incoming inquiries and referrals (non-PHI) to structuring hiring workflows, onboarding, and credential tracking, our systems are designed to reduce manual work, improve visibility, and eliminate operational gaps.

We do not replace your EMR or clinical tools.

Instead, we create the infrastructure around them, ensuring your day-to-day operations are organized, trackable, and consistent.

“Let’s build a system that works for you.”Book a Free Consultation

Brittany D. Holder (Bella), MA, ABA, RBC, RTT, Cl.Hyp

Founder, Optimoflow360

Our Mission is to provide waiver and home care agencies with the operational systems they need to run efficiently, stay organized, and scale sustainably.

After years of firsthand experience in behavioral health, waiver services, and community-based care, where she saw how many agencies were doing meaningful work while struggling behind the scenes with disorganized hiring, inconsistent onboarding, compliance issues, and overwhelming administrative tasks. She recognized that strong care requires strong operations. Optimoflow360 was created to help waiver and home care agencies build structured systems that bring clarity, efficiency, and stability—so they can grow with confidence and focus on the people they serve

WHY WE EXIST

Agencies often grow faster than their systems can support.

Without structure, growth leads to inefficiencies, compliance risks, and operational overwhelm.

Common Operational Breakdowns:

Disorganized hiring processes

Missed follow-ups

Inconsistent onboarding

Compliance risks

Administrative overwhelm

Optimoflow360 was created to solve these challenges by providing structured operational systems that agencies can rely on.

INDUSTRY EXPERIENCE

Optimoflow360 is built on real-world experience within the waiver and behavioral health field.

Built from Real Industry Experience in mental and behavioral health, and direct involvement in Medicaid waiver services since 2018, we understand the day-to-day operational challenges agencies face.

This includes navigating:

High staff turnover and ongoing hiring needs

Inconsistent onboarding and training processes

Credential tracking and compliance requirements

Communication gaps and administrative inefficiencies

Our systems are not built from theory, they are designed from firsthand experience working within the industry and identifying where operational breakdowns occur.

This perspective allows us to create systems that are not only functional, but aligned with how waiver and home care agencies actually operate.

“Let’s build a system that works for you.”Book a Free Consultation

🔹 OUR APPROACH

We believe that strong operations are the foundation of a successful agency.

Our approach is centered around:

Structure over chaos

Simplicity over complexity

Consistency over reaction

Systems over manual processes

We focus on building systems that are easy to use, scalable, and aligned with real-world agency needs.

WHAT MAKES US DIFFERENT

Built specifically for waiver and home care agencies

Grounded in real industry experience

Focused on operational systems, not clinical services

Designed with compliance, structure, and scalability in mind

Most agencies grow without the systems needed to support that growth.

We understand the operational challenges agencies face and build systems that directly address them.

READY TO GIVE US A TRY?

FOUNDATION FIRST!!

We do not focus on growth before operations are stable.

Before adding marketing or expansion strategies, your agency needs:

A consistent hiring process
A structured onboarding system
Clear visibility into compliance and documentation
Organized referral and inquiry tracking

Once these systems are in place, your agency is positioned to grow with confidence.

“Let’s build a system that works for you.”Book a Free Consultation

TESTIMONIALS

WHAT OTHERS ARE SAYING

Before working with Optimoflow360, our hiring and onboarding process lacked consistency and structure. We were constantly following up manually and missing steps. Now everything is structured, and our team knows exactly what to do at each stage. It's made a huge difference in how we operate day to day.

Sarah M

Operations Manager
Brightway Home Care

Our onboarding process used to feel rushed and disorganized. New hires often didn't complete everything on time. With the system in place, onboarding is now clear, trackable, and consistent. It's taken a lot of pressure off our admin team. It brought structure to areas of our business that were previously chaotic.

Jessica L.

HR Director
CarePlus Home Services

Credential tracking was one of our biggest risks. We had no reliable way to monitor expirations. Now we have automated reminders and everything is organized in one place. It’s helped us stay compliant without the stress.. It was hard to keep track of anything. Optimoflow360 brought everything into one system, and now we finally have visibility into our operations.